This Privacy Policy describes how Viceryl Software LLC (“we,” “us,” or “our”) collects, uses, and shares information when you use the Snickerdoodle: Social mobile application (the “App” or “Snickerdoodle”). Snickerdoodle is a private social media application that allows users to share text posts, photos, and videos with friends within the App.
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the App.
When you create an account, we collect:
We use a third-party authentication provider to manage account creation and sign-in. The provider processes this information on our behalf.
The App allows you to create and share content with friends you have connected with inside the App. This content includes:
Photos and videos you upload may contain metadata embedded by your device, such as the time the photo was taken, camera information, and in some cases location coordinates (EXIF data). This metadata may be stored and shared along with your content. If you do not want this metadata included, you can disable location tagging in your device’s camera settings before capturing the photo or video.
Content you share is visible only to friends you have connected with in the App. It is not made public. However, friends who can view your content may be able to save, screenshot, or otherwise capture it, and we cannot control what they do with it once shared.
To keep the App safe, everything you upload — photos, videos, and text (including posts, comments, messages, your display name, and conversation names) — is automatically screened by content-moderation technology when you submit it. Content that is flagged by this screening, or that another user reports, may be viewed by our staff as part of a moderation review — including messages that are otherwise visible only to your friends.
The App is offered as a paid subscription. Subscription payments are processed entirely by Apple (App Store) or Google (Google Play). We do not collect, see, or store your credit card number, billing address, or other payment details.
We do receive limited information from Apple and Google to grant you access to paid features, including:
This information is used solely to determine which features you are entitled to use within the App.
If you enable push notifications, we collect the push notification token issued for your device and a random device identifier the App generates, so notifications can be delivered to the right device. These are deleted when you request account deletion.
We do not collect:
We use the information we collect to:
We do not sell your personal information. We share information only in the following limited circumstances:
Your name or display name and the content you choose to share are visible to friends you have connected with in the App.
We share information with third-party service providers who help us operate the App. These providers are contractually obligated to protect your information and use it only to provide services to us. Our service providers include:
We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may also suspend deletion of an account where we have a legal obligation to preserve it (for example, a valid law-enforcement preservation request or pending litigation). In such cases the account remains in a deletion-pending state until the preservation obligation is lifted, at which point the deletion proceeds.
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer.
We retain your account information and content for as long as your account is active.
When you request account deletion through the App, you are signed out on that device, we stop sending push notifications to your devices, and your account is scheduled for deletion. A 30-day grace period then runs, during which your content remains visible to your friends and you can recover the account by signing in again and cancelling the deletion. After the grace period ends, the deletion is finalized: we permanently remove your profile, posts, comments, messages, friend links, reactions, blocks, and uploaded media, and we delete your authentication identity. If you no longer have the App installed, you can request deletion from our account deletion page.
We do not anonymise your content with a placeholder name; we delete it. As a consequence, conversation threads and comment chains that other users participated in may show gaps where your messages or comments used to be. We chose this approach because, when you ask for your content to be deleted, we believe it should actually be deleted.
A small set of records is retained after deletion, only as needed to meet a legitimate purpose:
When content is flagged by our automated screening or reported by another user, we keep a moderation record: a copy of the flagged text or a reference to the flagged media, the screening outcome, and the decision our staff made on review. We keep these records while they are needed for review, enforcement, and appeals. If you report someone else’s content, we record your report; we do not reveal your identity to the person you reported.
Moderation and report records are deleted along with your account, except where we must preserve them for the legal or safety reasons described below. They are not included in the data-download archive described in the Your Privacy Rights section.
We may retain account information, content, and related records—and may suspend or preserve an account instead of deleting it—where reasonably necessary to investigate or prevent fraud, abuse, or unlawful activity, to protect the safety of our users or the public, to cooperate with law enforcement or respond to legal process, or to comply with mandatory reporting obligations. In such cases we retain only the information relevant to that purpose, for as long as the purpose requires, after which it is deleted.
During the 30-day grace period your content remains visible to other users while we wait to see whether you cancel the deletion. This window also gives law-enforcement preservation requests time to land if any are coming. At the end of the grace period, deletion completes as described above.
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS) and reliance on established cloud-provider security infrastructure for stored data.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete the account and any associated information.
If you are a parent or guardian and you believe your child under 13 has provided us with personal information, please contact us at the email address below so we can take appropriate action.
For users between 13 and 18 (or the age of majority in their jurisdiction), we recommend that a parent or guardian review this policy and supervise the use of the App.
Our standards and procedures for preventing, detecting, and responding to child sexual abuse and exploitation (CSAE), including the hash-matching we apply to uploaded media and our reporting obligations to the National Center for Missing & Exploited Children (NCMEC), are described in our Child Safety Standards.
Regardless of where you live, you can:
When you delete your account, we will delete your information as described in the Data Retention section above. In limited cases we may retain or preserve certain information—for example, where necessary to investigate abuse or unlawful activity, cooperate with law enforcement, or comply with mandatory reporting obligations.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:
To exercise these rights, contact us at the email address below.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and its UK equivalent give you the right to:
These rights are not absolute. In particular, the right to erasure does not apply where we are required or permitted to retain data—for example, to comply with a legal obligation, for the establishment, exercise, or defense of legal claims, or to investigate fraud, abuse, or unlawful activity. In such cases we may decline a deletion request to the extent permitted by law.
Our legal bases for processing your data are: (a) the performance of our contract with you to provide the App; (b) your consent, where applicable; and (c) our legitimate interests in operating, securing, and improving the App, including preventing fraud and abuse.
You can request a copy of your data directly from the App: open Profile → Privacy & Data → Download my data. We will prepare a ZIP archive containing one JSON file per category of records (profile, posts, comments, messages, friends, reactions, user blocks, reports you have filed, and subscription status) plus your photo and video files as served by the App (original-resolution camera files are not retained and are not included). JSON and standard image and video formats are widely supported; you can open the archive in any standard tool. References to other users in your data show only the other user’s display name — no contact information or account identifiers.
If you cannot access the in-App download for any reason, you can request your data by emailing support@snickerdoodlesocial.com. We will respond within 30 days, as required by UK GDPR Article 12.
We are based in the United States. If you use the App from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the App, you consent to this transfer.
Our service providers (Google, Apple) may also process data in countries outside your country of residence.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. The “Last Updated” date at the top of this policy indicates when it was last revised. Your continued use of the App after the effective date of any updated policy constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: