Viceryl Software LLC (“we,” “us,” or “our”) has zero tolerance for child sexual abuse and exploitation (“CSAE”) on the Snickerdoodle: Social mobile application (the “App” or “Snickerdoodle”). This page describes the standards and procedures we use to prevent, detect, and respond to CSAE, including child sexual abuse material (“CSAM”), the grooming or sexual solicitation of minors, sextortion, and any other sexual exploitation of a person under the age of 18.
We publish these standards to make our commitments transparent to users, parents, regulators, and law enforcement, and to satisfy the child-safety requirements of the app stores and platforms through which Snickerdoodle is distributed.
For purposes of this policy:
These standards apply to all User Content on the App — including posts, photos, videos, comments, and direct messages — and to all conduct on the App by all users.
The App has a minimum age of 13 (see Terms of Service § 02). Our Terms explicitly prohibit content that is sexually explicit, pornographic, or that sexualizes minors in any way, and prohibit soliciting personal information from minors (see Terms of Service § 07). Violation of these terms results in account termination.
Every photo and video uploaded to Snickerdoodle is automatically scanned using PhotoDNA, a perceptual hashing technology developed by Microsoft and used by the National Center for Missing & Exploited Children (NCMEC) and major service providers worldwide to identify known CSAM. PhotoDNA generates a robust signature of the media and compares it against NCMEC’s hash list of previously identified CSAM.
A positive match results in:
In addition to hash-matching, every photo, video, and piece of text uploaded to the App (posts, comments, messages, display names, and conversation names) is screened by automated content-safety classification (Microsoft Azure AI Content Safety). Content classified as potentially involving the sexual exploitation of a minor, or other severe harm, is withheld from publication or hidden pending human review and handled as described in Section 05.
Snickerdoodle is a private social application. Content is shared only between users who have mutually connected as friends in the App. There is no public feed, no follower-discovery mechanism, and no surface that allows strangers to contact a minor based on age, location, or other targeting signals. This design choice substantially reduces the surface area for grooming and unsolicited contact.
All users, regardless of age, agree to our Terms of Service prohibiting CSAE-related conduct. Users between 13 and the age of majority confirm that a parent or guardian has reviewed and agreed to those Terms on their behalf.
Any user can report content or conduct that may involve CSAE directly from the App:
When submitting a report, choose the “Child safety” reason for anything that may involve a minor. Reports with this reason are prominently flagged in our review tools and are handled under the procedures described in Section 05.
You can also report CSAE to our designated child-safety contact at safety@snickerdoodlesocial.com. Where possible, include the username, content URL or screenshot, and the time the content was seen. You do not need to be a Snickerdoodle user to submit a report.
You can — and in many cases should — also report CSAE directly to law enforcement:
You may report to authorities in addition to, or instead of, reporting to us. Reporting to us does not satisfy any mandatory-reporting obligation you may have under your own jurisdiction's laws.
Reports involving suspected CSAE are reviewed promptly by Viceryl Software staff acting under this policy. Our staff do not attempt to make forensic or legal judgments about borderline material. Where there is any reasonable cause to believe a report involves CSAE, or that a minor is at risk of imminent harm, we err on the side of removing the content, suspending the account, preserving the records, and escalating to the NCMEC CyberTipline and, where appropriate, to law enforcement — who employ the specialist reviewers and have the legal authority to act on the underlying material.
Where we confirm CSAE on the App, we will:
Even where no CSAM has been produced or shared, we treat the grooming, sexual solicitation, or sextortion of a minor as a terminable violation. We will remove access, terminate the account, preserve relevant records, and refer the matter to NCMEC and/or law enforcement where appropriate.
Users whose accounts have been terminated for a suspected CSAE violation may appeal by writing to safety@snickerdoodlesocial.com. Appeals are reviewed by a person not involved in the original decision. We do not restore accounts where the underlying conduct has been confirmed, and we do not return content that we are required to preserve or that we have reported to NCMEC.
Viceryl Software LLC is a U.S.-based electronic service provider and is subject to the reporting obligations of 18 U.S.C. § 2258A. We file reports with the NCMEC CyberTipline as soon as reasonably practicable after we obtain actual knowledge of any facts or circumstances from which a violation of the federal CSAM statutes is apparent. We do not affirmatively search for CSAE conduct outside the scope of the automated screening described in Section 03, and nothing in this policy is intended to make us an agent of any law-enforcement authority.
We respond to valid legal process — including subpoenas, court orders, search warrants, and emergency-disclosure requests — in accordance with applicable law and our Privacy Policy. Law-enforcement requests, including preservation requests under 18 U.S.C. § 2703(f), can be sent to legal@snickerdoodlesocial.com.
If you or someone you know has been affected by CSAE, the following organizations offer confidential support:
Our designated point of contact for child-safety matters — including reports of CSAE, questions from regulators or platform partners, and law-enforcement liaison — is:
We may update these standards from time to time to reflect changes in our practices, in applicable law, or in industry best practices. The “Last updated” date at the top of this page indicates the most recent revision. Material changes will also be reflected in the App or by other reasonable means of notice.